Delivery & Returns
1. Shipping Information
In most cases we use a prompt courier service to deliver your goods. In some cases, depending on your location we may use Australia Post. All orders are dispatched within 3 working days once your order is confirmed. Shipping times vary, depending on your location. If you have not received an order within 10 days, please notify us by email at: firstname.lastname@example.org
2. Refund and Returns
Your satisfaction is our first priority at Johnny Reb Australia.
All returns are subject to us receiving the item back within 14 days of the delivery date. Items must be returned with their original packaging and the product must be in an unused/new and saleable condition.
If you believe you have received a faulty item, or upon receipt your item is not as described, please contact us immediately at email@example.com and we will be more than happy to resolve this matter for you.
We understand that choosing the correct size/style can sometimes be a challenge when shopping online. So we offer FREE Returns* on all Australian online orders purchased at www.johnnyreb.com.au
*Please note: our Free Returns policy applies to the customer’s first return of an online order. Any further returns on this order that the customer wishes to make, following this first instance, are at the customers expense.
How to return an item: (Applies to Australian Orders Only)
1.You should have received an Online Returns form & spare plain returns satchel in your parcel from Johnny Reb.
If you did not receive the Returns Form, you can download it by clicking here.
Please fill in the Returns Form & package up the items you are returning, as they were received. Please make sure all original tags & packaging are in their original condition. Please do not stick anything to the actual shoe boxes themselves. No stickers or labels are to be attached to shoe boxes.
2. Place the items you are returning, along with your returns form, in the plain spare satchel provided.
Please make sure this return satchel is addressed to the following address:
Reply Paid 91778
Fashion Hub Pty Ltd
Johnny Reb Online
Unit 14, 163 -179 Forster Rd
MOUNT WAVERLEY VIC 3149
3. Seal up your returns satchel & drop it off at your nearest Australia Post Box or Post Office.
4. Please allow 7-10 business days for your return to be received. Once received, our customer service team will be in contact to process your return.
5. If you have any queries regarding this process or your return, please contact us at firstname.lastname@example.org